We have asked that you set up an account on this site. One reason is that this gives us the capacity to notify you when new modules are added or we revise current modules. We will be able to send you an email with the information. Another reason is this will enable you to leave comments on the site and participate in the forum conversations.

We understand that you are busy and want to make the process of accessing the Toolkit as easy as possible. This site is designed using what is called “responsive design”. The site will detect the size of your screen and adjust its display to match. This means you can read the content on your computer, tablet, or smartphone.

The Child Welfare League of America defines cultural competence as the “ability of individuals and systems to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, and faiths and religions, in a manner that recognizes, affirms, and values the worth of individuals, families and communities, and protects and preserves the dignity of each.” (Ministry of Children and Youth Services, 2008: 8).

This Toolkit is intended to offer training for all staff to better support LGBTQ2S youth experiencing homelessness. It is also a resource of tools for organizations to access to develop policies, forms and program models.

The framework and purpose of the Toolkit is set in the Creating Welcoming Spaces section. Here we discuss what do we mean by welcoming spaces and how this is different from safe spaces.

The Background section outlines why this Toolkit is needed and how we designed it. A major component of the design was engaging youth and staff in the content of the Toolkit.

The Training section contains core concepts that are important for understanding the specialised needs of LGBTQ2S youth who access our programs and services. The main objective of these modules and scenarios is to help staff gain cultural competency. The modules start with the learning objectives for that module.

The Tools section provides resources that organizations can use to create policy and procedures, inclusive forms and program models. It has contains a list of LGBTQ2S positive organizations and further reading suggestions.

All of this work leads to the Becoming An Ally module. Here we discuss what being an ally means and how we can be better allies for LGBTQ2S youth.

In the Credits section, we outline how you and your organization can replicate this Toolkit. We also give credit to where it is due by listing the organizations and individuals who worked on designing and writing the Toolkit.

We suggest that you follow the materials in this Toolkit in the order that they are shared. Having said that, we understand that there are many different learning styles and the order we have selected may not work for everyone. We also recognize that you may have limited time and want to focus on specific topics. We are also aware that you will have knowledge and may wish to focus on modules that have new materials.

Are your colleagues also participating in the Toolkit? Or are you a manager? How about selecting modules and discussing the content in team meetings? This would ensure that the issues are discussed by your team. It also creates a space to discuss the issues in a deeper and more robust setting.


Ministry of Children and Youth Services. (2008, January 1). Achieving Cultural Competence: A Diversity Tool Kit For Residential Care Settings. Retrieved January 4, 2015, from



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